››› Session 41

Emerging Role of Telematics in Traveler Information & Complementary Services

Adam Game - Chief Executive, Intelematics Pty Ltd

Acoustic detectors use varied technologies. Recent techniques are very different from earlier techniques and detectors using these have new capabilities. Some of the features that are closely related to the different technologies are identified and the mechanisms of active, passive, proximity and phase coherent technologies are examined to show how they yield their particular features. The features of the new generation acoustic detectors now make them candidates for incident detection systems which were previously the domain of loops, radar and video detectors.

››› Session 42

The Commercialisation and Delivery of Traveller Information Services

David  Burden - Chief Executive Officer, Legion Interactive

In Australia, real-time traveller information has been traditionally made available by Road Authorities or Governments using a variety of means, ranging from variable messages signs to live operator services. Legion Wireless Media began one of Australia's first commercial roll outs of real-time traffic information services in 1999 and delivered the information to motorists via SMS, WAP and voice. The paper explores the take up and success of these early trials and discusses the users expectations in regard to delivery and cost. To date the supply has traffic incident information has been via data, but the paper argues that the future means of delivery will be via voice.

››› Session 43

Incident Management Service Provision

Ian Greenwood - Business Development Manager, Royal Automobile Club of Victoria (RACV) Ltd

Luc` Cendak - National Project Coordinator , National Response Pty Ltd

Traffic incidents on major arterial roads, freeways and toll roads cause major interruptions to traffic flow. This results in congestion, unpredictable travel times, inconvenience to the motoring public and additional costs to business. National Response Ltd provides traffic incident management services to road authorities and private operators. This paper discusses National Response's experience in establishing incident response services from Melbourne CityLink and Brisbane City Council. Purpose built vehicles were commissioned to suit the potentially hazardous environment and these are operated by highly trained personnel with specialised equipment. The teams provide complete surveillance and incident management services that are operating successfully. The paper includes statistics on types of incidents, response times and the effectiveness of dedicated response teams.