››› Session 2

The NSW Transport Management Centre's Enhanced Incident Management Program

Charles Casuscelli   General Manager, Transport Management Centre, Roads & Traffic Authority of NSW

The NSW Transport Management Centre was commissioned in September 1999, its concept of operations was based on the real time and strategic management of the NSW road network. Its business model titled Transport and Network Operations comprises a number of services that control and co-ordinates the many activities that impact upon the road network. One of these is road incident management, the TMC has managed over 30,000 incidents in year 2000. The TMC's road incident management services comprise a number of elements including: * A command and control centre. * A field response capability including the achievement of emergency worker status in law. * Leadership in the traffic management of incidents in the planning and operational sense. * The use of technology in detection and management. * Unique definition and implementation of roles between the Police and the TMC. Successful road incident management relies on the co-operation of various agencies, the use of technology, unambiguous roles, clear lines of communication and the exploitation of unique capabilities within agencies.