››› Session 4

Incident Management Service Provision

Ian Greenwood   Business Development Manager, Royal Automobile Club of Victoria (RACV) Ltd

Luc` Cendak   National Project Coordinator , National Response Pty Ltd

Traffic incidents on major arterial roads, freeways and toll roads cause major interruptions to traffic flow. This results in congestion, unpredictable travel times, inconvenience to the motoring public and additional costs to business. National Response Ltd provides traffic incident management services to road authorities and private operators. This paper discusses National Response's experience in establishing incident response services from Melbourne CityLink and Brisbane City Council. Purpose built vehicles were commissioned to suit the potentially hazardous environment and these are operated by highly trained personnel with specialised equipment. The teams provide complete surveillance and incident management services that are operating successfully. The paper includes statistics on types of incidents, response times and the effectiveness of dedicated response teams.