››› Session 6

Defining Incident Management Requirements for the Melbourne City Link

Ken Daley   Executive General Manager, Operations, Transurban CityLink

Incident management is a major activity on all urban freeways and an area which has seen significant improvement over the past decade. Increasingly there has been a recognition of the safety, economic, environmental and operational benefits associated with a planned and purpose orientated incident response capability on our primary road network. Incident management has a number of elements which in combination integrate to provide a service to the road user. For the purpose of this paper, these elements have been defined as: * Identification; * Determination; * Response; * Management * Recovery * Review and Improvement The rise in the number of toll roads and tunnels operating in Australia's major cities has added a further dimension to the importance of a high standard incident response capability. However, this is not only related to the need to ensure that access to the toll road (and hence toll revenue) is maximised. There are driving responsibilities for directors and senior management of toll road companies relating to their obligations to customers and the community to provide a safe operating environment. This paper discusses the significance of these particular drivers and outlines how the operator and owner of Melbourne City Link has responded to their obligations.